Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday through Friday 8:00 am – 5:00 pm

 Saturdays, Sundays, and after hours a physician is on call for emergencies only.

We are closed in observance of major holidays.

Appointments

We ask that you make an appointment for all office visits and routine appointments by calling the appointment line at (209) 549-9900 between 8:00 a.m. - 12:00 pm and 2:00 pm – 5:00 pm., Monday through Friday.   Unless cancled at least 24 hours in advance, you may be charged a $25 missed appointment or cancelation fee. Co-pay payments are required at the time of your appointment.

Same day appointments:  As a service to you, we will make every effort to allow you to be seen for urgent problems by one of our physicians on a same day basis.

Routine appointment:  For routine appointments, your calling as far in advance as possible will facilitate obtaining the best date and time possible for your upcoming visit.  Routine appointments should be scheduled with your designated primary care provider.

After Hours:  Please call our office and you will be connected to our medical exchange.

Major emergencies:  Call 911

Changes in Address, Billing, or Contact Information

Please ensure that our office has your most current address, billing and contact information at the time of each visit.  You may periodically be required to complete an updated information form.

 

Patient Courtesy

While we make efforts to provide prompt on time service, the healthcare needs of each individual do not necessarily lend themselves to an exact schedule.  We therefore appreciate your understanding and patience.  If you have any suggestion for our office, please let us know.  Angry, abusive or foul language directed to our staff regardless of the issues involved, will absolutely not be tolerated and will be grounds for immediate dismissal from our office.